Refund Policy for CaptureGreenWide
Thank you for choosing CaptureGreenWide for your pizza experience. We want you to be completely satisfied with every order. This Refund Policy explains how we handle refunds for purchases made through our website, available at capturegreenwide.xyz. By placing an order, you agree to the terms described herein.
Eligibility for refunds
Refunds are considered only for orders that qualify under the criteria below and are requested within the applicable timeframe. Eligible situations include incorrect or missing items, items not delivered, or persistent quality issues that cannot be resolved by replacement. We do not offer refunds for completed meals that were prepared and delivered as requested, or for minor variations in toppings unless they materially affect the product quality.
Timeframe for requests
Requests for refunds or replacements must be submitted within 7 days of delivery. After this period, we may be unable to review the request. For dine-in orders, refunds will be considered only in cases of verified service issues or mischarged items recorded by our staff. For online orders, proof such as order number, delivery confirmation, and itemized receipt helps expedite the process.
How to request a refund
To begin a refund, please contact our support team at +44 20 7946 0958 or via the contact form on capturegreenwide.xyz. Include the following information: - Order number and date - Clear description of the issue - Photos or other evidence if applicable - Preference for replacement, full refund, or store credit
Processing of refunds
Refunds are issued using the same payment method used for the original order. Processing times vary by payment provider but typically range from 5 to 10 business days after approval. In some cases, refunds may appear as a credit to your £ account with CaptureGreenWide or as a line item on your next order.
Non-refundable situations
- Changes or cancellations after the order has begun preparation
- Items consumed or partially consumed upon delivery
- Promotional discounts or complimentary items not charged at checkout
- Delivery fees unless the entire order is cancelled due to an error on our side
Damaged or missing items
If items arrive damaged or are missing, please notify us within 48 hours of delivery with photos and a description. We will assess and offer either a replacement at no additional cost or a refund for the affected items. We reserve the right to substitute items of equal value when necessary due to stock availability, ensuring the overall quality of your order remains high.
Special circumstances
In case of service interruptions, technical issues with the ordering system, or force majeure events, we will provide updates and options that may include vouchers, alternative delivery windows, or store credits. We strive to honor your expectations while balancing operational feasibility.
Gift orders
Refunds for gift orders follow the same policy as standard orders. If a gift item is returned or not delivered, we will issue a refund to the original payment method or provide a store credit for future use.
Privacy and data
We process refunds with care for your privacy and in compliance with applicable laws. Personal data used during the refund process is restricted to what is necessary to complete the transaction and resolve the issue.
Contact information
For questions about our refund policy, please contact +44 20 7946 0958 or visit capturegreenwide.xyz. Our customer care team is available to assist with orders from London, WC2E 9HA, United Kingdom and surrounding areas. Address: 43 Bedford Street.
Last updated: 2025-10-01